The service runs on credits. New accounts currently receive a starting allowance of 2 credits — this is a temporary allowance while paid packs are being introduced, not a permanent free tier, and it may change or be withdrawn for new signups at any time. An interview, a CV check and a cover letter each cost 1 credit from this allowance.
If you create an interview and never join the room, the credit is returned automatically. If a CV check or a cover letter fails, the credit is returned automatically.
Founding Pilot packs. For a limited period — until the founding pilot closes; check lebah.ai/pricing for current availability — we are selling a limited number of prepaid interview packs directly, at introductory "founding" prices: one interview for Rp39,000, three interviews for Rp99,000. These purchases are processed by hand: once we've confirmed your payment, we add your interview credits to your account, usually within one working day, and send you a receipt by email. Every Founding Pilot pack also includes 5 CV checks and 5 cover letters, which we track and honour separately from your interview credits for as long as your account exists, and which won't expire within at least 12 months of your purchase. The founding price is an introductory offer for early buyers, not the standing price — buying at this price doesn't entitle you to any future discount, and we may end or change the offer at any time without affecting packs you've already bought.
Outside a live Founding Pilot, standard-price credit packs are not on sale yet, so credits cannot currently be bought. Free credits and Founding Pilot credits alike have no cash value, cannot be exchanged for money, and are not transferable between accounts.
We may change what a credit costs or what a new account is granted. Existing credits — including Founding Pilot credits — keep the value they were issued at, and material changes are announced under section 13.
If a full paid tier launches later at standard prices, its payment, cancellation and refund rules will be published before you can buy anything and will not be applied retrospectively. This doesn't affect the Founding Pilot, whose terms are set out above.
Founding Pilot refunds. If we haven't added your credits within 3 working days of your confirmed payment, or if you were charged in error, write to us for a full cash refund. We handle this by hand while the pilot is small.