Contact
Talk to the Lebah team.
One inbox, read by the people who build Lebah. There is no ticket queue, no chatbot and no phone line — just email, and a person on the other end.
Email us
[email protected]The fastest route for anything below. Write in English or Bahasa Indonesia — either is fine.
What people usually write about
You need an invite code
Signing up needs one while Lebah is small. Tell us roughly what you are preparing for and we will send one — we would rather explain the limit than pretend it is not there.
You have run out of credits
Credit packs are not on sale yet. If you have used your free credits and have an interview coming up, say so and we will sort you out.
You want your data deleted
There is no self-service delete button yet, so this is a request you make and we carry out by hand. Ask, and we will remove your account, your saved CV text, your recordings, your transcripts and your reports.
Something broke
The interviewer went silent, the recording did not upload, the report failed to generate. These are the reports we act on fastest, because a broken session usually means a credit we owe you back.
A privacy or legal question
Anything about the Privacy Policy or the Terms & Conditions, including a request to see what we hold about you.
Feedback, or you think the scoring is wrong
Tell us which report and which answer. Disagreeing with a score is useful signal — the rubric is written before the interview precisely so it can be argued with.
What to include
None of this is required, but a first reply that has to ask for it costs you a day:
- The email address your account uses, if you have one.
- For a broken session: a link to the report or the plan, and roughly when it happened.
- The browser and device you were on — the live interview needs camera and microphone, and most failures are specific to one of them.
- What you expected to happen, and what happened instead.
What to expect back
- A reply from a person, usually within a couple of working days. Lebah is a small team, and we would rather say that than publish a response time we cannot hold to.
- For a request about your personal data, a reply within 30 days, as the Privacy Policy commits to.
- We will never ask you for your password, and we will never ask for payment details by email.
For the full detail on what happens to your data, read the Privacy Policy. For the rules of using Lebah, read the Terms & Conditions.